DROP ROCKET PRIVACY POLICY, TERMS & CONDITIONS

Terms & Conditions

These Terms and Conditions (the “Terms and Conditions”) govern your use of the Drop Rocket website, platform, and related services (collectively, the “Services”). The Services are owned and operated by Drop Rocket & Red Vine Records. By using the Services, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times. While we strive to provide a reliable and useful platform, we do not guarantee any particular results from using the Services.

Intellectual Property

All content published and made available through our Services is the property of Drop Rocket and the Services’ creators. This includes, but is not limited to, videos, images, text, logos, templates, campaign structures, downloadable files, and anything else that contributes to the composition of our Services. Users retain ownership of the content you create, upload, or otherwise provide through Drop Rocket. By using the Services, users grant us a limited, non-exclusive licence to store, process, reproduce, and display that content solely as necessary to operate, maintain, and improve the Services.

Acceptable Use

As a user of our Services, you agree to use our Services legally, not to use our Services for illegal purposes, and not to:

Violate the intellectual property rights of the Services’ owners or any third party;
Illegally access the account of another user of the Services; or
Attempt to access data, accounts, or third-party services that you are not authorized to access.

If we believe you are using our Services illegally or in a manner that violates these Terms and Conditions, we reserve the right to limit, suspend, or terminate your access to our Services. We also reserve the right to take any legal steps necessary to prevent you from accessing our Services.

Accounts

When you create an account through our Services, you agree to the following:

You are solely responsible for your account and the security and privacy of your account, including passwords or sensitive information associated with that account; and
All personal information you provide to us through your account is up to date, accurate, and truthful, and you will update your personal information if it changes.

We reserve the right to suspend or terminate your account if you are using our Services illegally or if you violate these Terms and Conditions.

Additional Services

In addition to access to the Drop Rocket platform, we may offer optional one-on-one coaching and consulting services. These services may be booked through the platform but are billed and paid for separately unless otherwise stated. Any applicable pricing, payment terms, cancellation policies, and other conditions will be communicated when the service is booked. All information and descriptions that we provide about our additional services are as accurate as possible. However, we are not legally bound by such information or descriptions, as we cannot guarantee that all information will be free from errors. You agree to purchase additional services at your own discretion. We reserve the right to modify, reject, or cancel a booking whenever it becomes necessary. If we cancel a booking for which payment has already been processed, we will provide a refund equal to the amount paid.

Subscriptions

We offer a 14-day free trial of our Services. At the end of the trial, your subscription will automatically convert to a paid monthly subscription unless you cancel before the trial ends. Your subscription will automatically renew each month, and you will continue to be billed until you cancel it. You may cancel your subscription at any time through the “My Account” page of the platform. Cancellation prevents future subscription renewals. Except where required by law or otherwise stated, amounts already paid are non-refundable.

Payments

Our subscription payments are processed through the secure payment service Stripe. We accept the following payment methods through our Services:

Credit card
Google Pay

When you provide us with your payment information, you authorize our use of and access to the payment instrument you have chosen to use. By providing us with your payment information, you authorize us and our payment processor to charge the amount due to that payment instrument.

If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.

Third-Party Services

Certain features of Drop Rocket may allow you to connect or interact with third-party services. Your use of those third-party services may also be governed by the terms and policies of the applicable third party. By connecting a third-party service, you authorize Drop Rocket to interact with that service on your behalf only as necessary to provide the features you have chosen to use and in accordance with our Privacy Policy. We are not responsible for the availability, operation, security, or practices of third-party services that are outside our control.

Consumer Protection Law

Where the Consumer Protection Act or any other consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.

Limitation of Liability

Except where prohibited by law, Drop Rocket, Red Vine Records, Elina Filice, and our employees and affiliates will not be liable for any actions, claims, losses, damages, liabilities, or expenses, including legal fees, arising from your use of the Services. We do not guarantee that the Services will always be available, uninterrupted, secure, or free from errors. You are responsible for maintaining appropriate copies or backups of any content or information you consider important.

Indemnity

Except where prohibited by law, by using the Services you indemnify and hold harmless Elina Filice, Drop Rocket, Red Vine Records, and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities, or expenses, including legal fees, arising out of your use of our Services or your violation of these Terms and Conditions.

Applicable Law

These Terms and Conditions are governed by the laws of the Province of Ontario and the applicable federal laws of Canada.

Severability

If, at any time, any of the provisions set forth in these Terms and Conditions are found to be inconsistent with or invalid under applicable laws, those provisions will be deemed void and removed from these Terms and Conditions. All other provisions will not be affected by the removal, and the remainder of these Terms and Conditions will continue to be considered valid.

Changes

These Terms and Conditions may be amended from time to time to maintain compliance with the law and reflect changes to the way we operate our Services and the way we expect users to behave while using them. When appropriate, we may notify users by email of changes to these Terms and Conditions or post a notice through our Services.

Contact Details

Please contact us if you have any questions or concerns through the Help and Feedback section of the platform or by emailing hello@droprocket.app.

Privacy Policy

This Privacy Policy applies in addition to the Terms and Conditions governing our Services.

GDPR

For users in the European Union, we adhere to Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, known as the General Data Protection Regulation (the “GDPR”). For users in the United Kingdom, we adhere to the UK GDPR as incorporated into United Kingdom law through the Data Protection Act 2018. We have not appointed a Data Protection Officer because we do not currently fall within the categories of controllers and processors required to appoint one under Article 37 of the GDPR.

Consent

By using our Services, users agree to the conditions set out in this Privacy Policy. When the legal basis for our processing of your personal data is your consent, you may withdraw your consent at any time. Withdrawing your consent will not make any processing completed before your consent was withdrawn unlawful. You may withdraw your consent by contacting us, disconnecting an applicable third-party integration, or deleting your account.

Legal Basis for Processing

We collect and process personal data about users in the European Union only when we have a legal basis for doing so under Article 6 of the GDPR.

Depending on the circumstances, we may rely on one or more of the following legal bases:

You have provided consent to the processing of your data for one or more specific purposes;
Processing is necessary to provide the Services or fulfil a contract with you;
Processing is necessary to comply with a legal obligation; or
Processing is necessary for our legitimate interests, provided those interests do not override your fundamental rights and freedoms.

Personal Data We Collect

We only collect data that helps us achieve the purposes set out in this Privacy Policy. We will not collect additional categories of personal data without notifying you when required.

Data Collected Automatically

When you visit or use our Services, we may automatically collect and store information such as:

Approximate location;
Device and browser information;
Internet Protocol address;
Clicked links;
Content viewed;
Usage activity;
Login and account activity; and
Information about how you interact with the Services.

Data You Provide

We may collect the following information when you create an account or use our Services:

First and last name;
Email address;
Account information;
Payment and billing information;
Projects, tasks, notes, deadlines, and other content you create;
Files or materials you choose to upload;
Communications sent through the Help and Feedback features; and
Information you provide when booking an additional service.

Payment transactions are processed by Stripe. We do not directly store complete payment card details.

Google Calendar Integration

If you choose to connect your Google account, Drop Rocket may request permission to access certain Google Calendar information in order to provide the calendar synchronization features you enable.

This information may include calendar details and the events required to create, update, display, or synchronize Drop Rocket tasks with your Google Calendar.

We use Google Calendar information solely to:

Connect your Drop Rocket tasks with your Google Calendar;
Create, update, display, or remove synchronized calendar events;
Maintain the synchronization features you have chosen to enable; and
Troubleshoot or support the calendar integration when requested.

We do not sell Google user data or use it for advertising. We do not share Google Calendar information with third parties except with service providers that help us operate the Services, where legally required, or where you have specifically authorized the disclosure. You may disconnect the Google Calendar integration through Drop Rocket or revoke Drop Rocket’s access through your Google Account settings. Revoking access will stop future access to your Google Calendar but may not automatically remove information previously synchronized with or stored in your Drop Rocket account. Drop Rocket’s use and transfer of information received from Google APIs will comply with the Google API Services User Data Policy, including its Limited Use requirements.

How We Use Personal Data

Data collected through our Services will only be used for the purposes specified in this Privacy Policy or indicated on the relevant pages of our Services. We will not use your data beyond what is disclosed in this Privacy Policy.

We may use the data we collect for the following purposes:

Operating and providing the Drop Rocket software;
Creating and managing user accounts;
Processing subscription payments;
Providing project and task-management functionality;
Providing features and integrations selected by users;
Gathering statistics and analyzing the use of our Services;
Improving the Services and user experience;
Better serving the Drop Rocket community;
Communicating with users;
Providing support and responding to feedback;
Preventing fraud, abuse, and security incidents; and
Complying with applicable legal obligations.

Who We Share Personal Data With

Employees and Contractors

We may disclose user data to members of our organization or authorized contractors who reasonably require access to that data to achieve the purposes set out in this Privacy Policy.

Service Providers

We use third-party service providers to help operate the Services. Bubble, our cloud application hosting provider, may store and process data required to operate the Services. Stripe processes subscription payments. Google provides the Google Calendar integration when a user chooses to connect it. These providers may access personal data only as necessary to perform services on our behalf and are subject to their own privacy and security obligations.

Other Disclosures

We will not sell your personal data. We may disclose information to other third parties:

If required by law;
If required for a legal proceeding;
To prove, exercise, or protect our legal rights;
To investigate fraud, misuse, or security threats;
In an emergency involving the safety of a person; or
To buyers or potential buyers in connection with a sale, merger, financing, or transfer of all or part of the company.

If you follow hyperlinks from our Services to another website or service, please note that we are not responsible for and have no control over that third party’s privacy policies and practices.

How Long We Store Personal Data

User data will be stored for as long as necessary to provide the Services, maintain your account, satisfy the purpose for which the data was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Certain information may remain in secure backups for a limited period after it is deleted from the active Services. When you delete your account, we will delete or anonymize your personal data within a reasonable period, except where we are required or permitted to retain it for legal, security, fraud-prevention, accounting, or legitimate business purposes.

How We Protect Your Personal Data

We use reasonable administrative, technical, and organizational safeguards designed to protect personal data against unauthorized access, use, alteration, disclosure, or destruction. Our Services use browser encryption when information is transmitted, and our data is stored through service providers that maintain security safeguards for their systems. Access to personal data is limited to employees, contractors, and service providers who reasonably require access to perform their duties. Those individuals are subject to confidentiality obligations where appropriate. While we take reasonable precautions to protect user data, no method of transmission over the Internet or electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of personal data.

Your Rights

Depending on your location, you may have the right to:

Access the personal data we hold about you;
Request correction of inaccurate or incomplete personal data;
Request deletion of your personal data;
Withdraw consent;
Object to or restrict certain processing;
Request a portable copy of certain personal data; and
Submit a complaint to an applicable privacy regulator.

If you would like your data to be accessed, deleted, corrected, or modified, or you would like to exercise another applicable privacy right, please contact us.

We may need to verify your identity before fulfilling a request.

Do Not Track Notice

Do Not Track (“DNT”) is a privacy preference that can be set in certain web browsers. Please be aware that we may not currently have the capability to recognize or respond to all browser-initiated DNT signals.

Cookie Policy

A cookie is a small file stored on a user’s device by a website. Cookies may collect data relating to the user’s browsing activity and preferences. You can choose to be notified each time a cookie is transmitted. You can also disable cookies through your browser, but doing so may decrease the functionality or quality of your experience.

We may use the following types of cookies through our Services:

Functional Cookies - Functional cookies are used to remember selections you make so that your preferences can be saved for future visits.

Analytical Cookies - Analytical cookies allow us to improve the design and functionality of our Services by collecting data about how users access and interact with them, including the content accessed and the amount of time spent using the Services.

Targeting Cookies - Targeting cookies may collect information about how you use the Services and your preferences. This information may be used to personalize content or advertising presented to you.

Third-Party Cookies - Third-party cookies are created or controlled by services other than ours. We may use third-party services to provide functionality, analyze usage, or tailor advertising based on user interests.

Modifications

This Privacy Policy may be amended from time to time to maintain compliance with the law and reflect changes to our data-collection and processing practices. When we amend this Privacy Policy, we will update the Effective Date shown below. We recommend that users periodically review this Privacy Policy to remain informed of any updates. When necessary, we may notify users by email or through a notice within the Services.

Complaints

If you have a complaint about how we process your personal data, please contact us using the contact information below so that we can, where possible, resolve the issue. Depending on your jurisdiction, you may also have the right to submit a complaint to an applicable data-protection or privacy authority.

Contact Information

If you have any questions, concerns, complaints, or requests concerning this Privacy Policy or your personal data, you can contact us by emailing:

hello@droprocket.app

Effective Date: January 15, 2022